Yesterday when I put a post up on Facebook, about a family that is without phone service, I don’t think I was very clear. You see there are a few important facts that you need to know.
It isn’t my phone line that is out, but it does happen. This phone fault is down in Kynuna QLD. Can we just start by saying not all of Australia has mobile coverage. In my world it is satellite internet or landline telephones. There is certainly no mobile coverage in the Kynuna area.
This advertisement is very misleading… people living in cities would think there is mobile coverage in 99.3% of this big land we cal Oz. There isn’t. I think what this means is 99.3% of the population, not land. We are the .7% that don’t have coverage and let me tell you there are a lot of us and we are a loud bunch.
There is a young lady who has lost her partner. He died suddenly, and they are trying to organise a funeral. I am pretty sure this would be hard enough at the best of times. I am sure this would be a difficult task even if you lived in town. But these people don’t. They live on a cattle station in Outback Queensland. They are 120km from the closest little town, and when I say little I mean population 400. They can’t duck next door to use their neighbour’s phone.
Did I mention the big river that has been cutting them off from the main road for the past week? Yep, that’s right – they haven’t been able to leave the station for about a week. Oh and this phone problem, well it isn’t the first time it has happened this week. We have already reported and sorted this problem once and I must commend the technician on his speedy service. The phones were working again, for a little while anyway, and bam – out again. They have now been out for over 2 days. TWO DAYS TELSTRA. OVER TWO DAYS!!!
The problem was reported however they did not receive an email response until 6pm on Saturday (that is after their phones had been out for a whole day, possibly more). This email stated that a technician would attend to this issue on 26/7. That is Tuesday for heavensake, the Funeral is on Thursday….. not happening Telstra. Get your backsides into gear. Get a chopper in the air and fix this problem.
WRONG! You aren’t connecting all Australians Telstra… just ask me! Give me a call, if you can get through. Just don’t call my mobile or leave an SMS because I won’t get it until I go to town next… maybe in 2 months time.
There are 12 people living on this station without phone service. A young lady who has lost her partner. Two young children aged one and three who have lost their Dad. A Father who has lost his son. A team of hard working employees who have lost their boss.
Imagine if there was a real emergency on this station. A station without phone service. Imagine if someone was bitten by a snake or worse. How would they get help? Should they just email someone? Should they kayak themselves over the river and walk 120km? Should they just lie there helpless?
Do you get it? You need to get a chopper down there right now to fix this problem, you are already too late.
It isn’t how we connect Telstra, lets get real …not out here anyway. All I can say is thank god for satellite internet or we really would be stuffed.
It was very upsetting to my husband (it was his twin brother who died) yesterday when we saw a fancy Telstra advertisement on TV telling us how wonderful Telstra is.
Stop wasting your money on expensive advertisements and start fixing problems in regional and remote Australia. People live out here, it isn’t just a big black hole. We are real people. We deserve your attention.
We just accept these problems as part and parcel of living out here at Bum Truck Nowhere. We think it is so normal when it happens and don’t think we deserve immediate attention. I accept that my phone line is a satellite service and has a 3 second delay which makes me sound really ignorant when talking to people, but hey – that is normal isn’t it?
After reading all of the comments on the Facebook post I wrote last night, about this problem, it has come to my attention that IT ISN’T NORMAL. People in towns and cities wouldn’t put up with this shit. It is unacceptable.
One thing this blogging caper has taught me is that we are not the only people who have these problems. The Miss Chardy Community has been amazing. I knew they were a solid little gang but up until yesterday I didn’t know just how solid. Thanks to everyone who shared this message and offered a solution. We really appreciate it. I am just so amazed at how thoughtful and wonderful you all are. It really is a wonderful little community. And when you live all the way out here a virtual community is just what a girl needs.
Please help us Kelvin, come on, I know you can do it. Stop with the fancy advertisements and get a chopper in the air right now. Hell, I will organise it for you if you want me to. It isn’t that hard. Just do it. Please! ….and thank you in advance, Kelvin, I know you are going to sort this out for us. Thank you.
Is there something I have missed?
Something you would like to add?
Do you think I have made it clear exactly where these people live and how isolated it is?